Privacy Policy

Last Updated January 19, 2021

TransferChain is firmly committed to its users' privacy. TransferChain is built to never collect any sensitive personal data. TransferChain utilises distributed cloud, blockchain technology and cryptography to provide storage, backup, data transfer and messaging services.

Our Privacy Policy describes our commitment to protect the privacy of individuals in accordance with all relevant global standards and best practices for data protection including the EU General Data Protection Regulation (GDPR).

Voluntarily Submitted Information for using Opt-In Services

Newsletter: If you choose to subscribe to our email newsletter, we collect your email address.

User Support: If you contact the TransferChain Support Team, any personal data you share with us is held only for the purposes of investigating your problem and contacting you about its resolution.

Beta Testing: If you volunteer to participate in the beta testing of new applications and/or features, you have to share your email address to use services that are provided by TestFlight (Apple Inc.) or GooglePlayStoreBeta (Google LLC.) The relevant service providers may also automatically collect data related to crashes and statistics related to user’s activity.

Billing & Payment information: If you upgrade your account to one of our premium offers, you may, depending on your preferred method of payment, need to provide certain billing and payment information at that time.

Multi-Factor Authentication: If you decide to activate the multi-factor authentication feature, you may have to share the relevant contact information depending on whether you choose from the listed options to receive authentication requests via your email address or your mobile phone number. Please note that you can also register for multi-factor authentication with our manual option which does not require you to share any personal information.

Registration with Email: If you register for our services with your email address, we may occasionally send you information about upgrading to our professional or premium offers. Users who receive these marketing materials can opt-out at any time via the ‘unsubscribe’ link in the corresponding emails or account settings.

Encrypted Data You May Provide

TransferChain does not collect or have access to your private keys (keys are generated and stored locally on the user device); therefore, none of your encrypted personal data can be accessed, seen or read by anyone other than you (or sole owner’s intended recipient).

Files: Our unique decentralized architecture that also embraces blockchain architecture and cryptography precludes the possibility of anyone but the sole owner (or sole owner’s intended recipient) accessing, seeing, or reading any user content.

Transfers: All files you transfer via TransferChain are invisible and inaccessible to everyone except you and the recipient.

Messages: TransferChain cannot access the content of your messages.

Information We May Share

Opt-in Services. We may share your voluntarily submitted information with relevant service providers insofar as it is strictly necessary to perform the requested service. We use third-party service providers for payment processing and multi factor authentications. TransferChain only shares your voluntarily submitted information with service providers who contractually undertake to use their best endeavors to protect data in compliance with our Privacy Policy. The current list of our service providers is available here.

Billing and Payment Information: We process your Billing and Payment Information only for billing purposes, such as matching payments with membership accounts and sending you related information, including purchase confirmations and invoices.

Multi Factor Authentication: Depending on the option you choose when setting up your multi factor authentication, we may share your email address or phone number with our service providers for such services. Please note that you can also register for our multi factor authentication with the manual option which does not require you to share any personal information.

Your Rights with TransferChain

You have full control over your personal data and have complete access to it.

Right to Access: You can send a request anytime to access any of your personal data that we might have.

If you would like to submit a data access request, please email us at support@transferchain.io and we will endeavor to process and respond to your request as soon as possible and always within three standard working weeks.

Right to Rectification: You have the right to validate the accuracy of your information and request that it be revised or corrected.

Right to Erasure: You have the right to obtain the reasonable erasure of your personal data.

Right to Object: For the processing activities that are done for the legitimate interests of TransferChain or a service provider, you have the right to object to the processing of your personal data. Once you have informed us in writing, TransferChain will no longer use your personal data for any of these processing activities unless there is a compelling and overriding legitimate interest.

Right to Restriction of Processing: Depending on how your data is processed, you may request that we stop or restrict processing of your data.

Updates

We may update this privacy policy from time to time in response to new requirements of relevant global standards and best practices for data protection or to enhance transparency. If a revision meaningfully reduces your rights, we will notify you. By continuing to use our services, you consent to our revised Privacy Policy.

Any further questions?

If you have any questions, please contact us at support@transferchain.io